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Manufacturing Facility
PT. Halim Samudra Interutama

PT. Halim Samudra Interutama

Customer Satisfaction Survey

We value your feedback. Please take a moment to complete this survey.

🇮🇩 Local (ID) 🌍 Export (EN)

📋 Scoring Guide

1 Very Dissatisfied
2 Dissatisfied
3 Neutral
4 Satisfied
5 Very Satisfied

Customer Information

1 Responsiveness & Communication 2 questions

1.1 How would you rate our response speed to emails/inquiries, considering the time zone difference?

1.2 How proactive is our team in providing updates regarding production status and shipping schedules?

2 Export Documents & Technical Support 2 questions

2.1 How would you rate the speed and accuracy of our export document issuance (e.g., Proforma Invoice, Packing List, BL, COO)?

2.2 How would you rate our technical assistance if there are issues regarding import regulations in your country?

3 Product Quality & Packaging 2 questions

3.1 How would you rate our product quality upon arrival at your port/warehouse, considering the long transit time?

3.2 How would you rate the safety and durability standards of our packaging/palletizing/container stuffing?

4 Delivery & Logistics 2 questions

4.1 How would you rate our cargo readiness punctuality compared to the estimated schedule?

4.2 How is our coordination with your designated or our appointed Forwarder/Shipping Line?

5 Competitiveness 1 question

5.1 How would you rate the overall competitiveness of our pricing (including FOB/CIF/EXW costs) compared to other international suppliers?

🔒 Your data is kept confidential.